Our Policies

SHIPPING AND CANCELLATION POLICY

At Chocoberry MNL (“Company”, “we”, “us”), every order is special. We use fresh strawberries everyday shipped from Benguet, so that customers like you can truly enjoy the taste and freshness of our products.

1. Shipping Policy

         We care for our customers and thus, we always make sure that your orders are handed over to delivery riders in fine and pristine condition. However, in delivering your orders, we only use the third party services of Mr. Speedy Philippines and Lalamove Philippines. As much as we want to ensure the safe delivery of our products, we do not have any control on how the delivery riders will handle the product delivery. Once the products are handed over to the rider, we are no longer liable to any damages incurred due to the handling and transport of the product.

1. Shipping Charges. For Lalamove/Mr. Speedy Philippines deliveries, you can compute the cost of shipping through our Website. You can automatically calculate the shipping rate at check out. Please be advised that this is only applicable to car deliveries coming from our location.
2. Packaging. We use properly sealed acetate top or paper sleeve boxes to ensure the safe packaging of our products. We will not be held liable for any damages caused by the mishandling of the product and/or its packaging during delivery.
3. Order Processing Time. Cut-off time for payment of approved orders are at 3:00PM at the day of delivery. After which, orders are ready for pick-up or are now booked for delivery.
4. Store Pick-up and Own Booking. Customers may opt to pick-up the products from our store and/or book their own delivery riders. For this type of delivery, customers shall choose a reserved date on when the products will be picked-up, and must ensure that the products will be picked-up on the same reserved date. Our products are best consumed immediately, and will not be held liable for the quality of the products due to the customer’s failure to pick up or book their own delivery riders. Please be advised that orders which are not picked up or booked for delivery within one (1) day from their reserved date are automatically discarded, and we will not give out refunds for your negligence.

1. Cancellations and Refunds Policy

         We grant full refunds for cancellations made more than five (5) days prior to the delivery date. For cancellations made five (5) days or less, we will only grant a fifty percent (50%) refund on the order.

1. For Berry Letters Cancellations. We can only grant a fifty percent (50%) refund on Berry Letters orders regardless of the number of days prior to the delivery date the cancellation was made. This is to cover the cost of any materials already purchased for the order. You can request to postpone your orders to another date by contacting us.
2. Unexpected Cancellations. We may at our own discretion cancel or postpone your orders due to some fortuitous events, such as:

• Supplier Concerns. We use fresh strawberries everyday which comes directly from our suppliers. Thus, we can only see the quality of the strawberry supplies when it arrives from Benguet to Manila.
• Due to inclement weather. When the weather is bad in Benguet, the strawberry supplies may be spoiled or damaged upon arrival to Metro Manila. 

When there is no supply of strawberries due to aforementioned events, we either cancel or refund the order. For orders on our Super Jumbo Sized Strawberries, we may replace the order with smaller strawberries and make sure that it has equal or more net weight than the original order.

PRIVACY POLICY

Chocoberry MNL (“Company”, “we”, “us”, “our”) takes our responsibilities to protect your Personal Data very seriously. We are very committed to protecting your right to privacy. When you visit, create an account, and/or login to www.chocoberrymnl.com (the “Website”), you confirm that you have read, understood, and agree to the Company’s Terms & Conditions, Privacy Policy, Cookies Policy, and Shipping & Refund Policy. If you cannot agree with the Website’s Policies and Terms & Conditions, please do not access our services.

         We may modify this policy at any time and without prior notice, and changes may apply to any Personal Data we hold about you, as well as any new Personal Information collected after this Policy is modified.

1. What Personal Data Do We Collect?

         We collect Personal Data when you visit, create an account, and/or login to our Website, as well as when you submit Personal Data requested by the Site. Personal Data generally is any information that relates to you, identifies you personally, or could be used to identify you. The definition of Personal Data is in compliance with the Laws of the Republic of the Philippines, in which this Policy is based on. Personal Data does not include data that has been irreversibly aggregated or anonymized so that it can no longer enable us, whether in combination with other information or otherwise to identify you.

The Personal Data we may collect about you may include:

1. Personal Data you directly and voluntarily provide to us to create an account, execute transactions, and/or purchase using our Website. If you visit our Website, create an account, and place an order, we collect information that you provide to us during the purchasing process. These information may include:

• Your Name (Billing Name);
• Email Address;
• Mobile Number;
• Shipping/Billing Address; and/or
• Company Name (If Applicable).

         We do NOT collect and store any Personal Data pertaining to your Bank         Account, Payment Information, or Credit Card Information. We receive    payments only through Direct Bank Transfer and will only ask for a Proof of   Payment. As such, we do not have an access to these kind of Personal Data   and will not be liable for any loss and/or damages.

1. Information automatically collected through the Site. We may automatically collect personal information about you when you use our Website, such as, device type, browser type and/or version, Mobile OS, computer and connection information, Internet Protocol (“IP”) address and standard web log information. We may also be able to identify the location of your device. You may choose not to share your location details with us by adjusting your device’s location services settings.
2. How We use your Personal Information.

         We will only use your Personal Information as described in this Privacy Policy, or as disclosed to you prior to such use will take place.

1. To Assist Your Purchase. We will use your Personal Data and/or information to assist you and perform services relating to your order.
2. For Internal Use. We may use your personal information for the purposes of furthering our business, which may include improving our Website’s content and functionality.
3. Third Parties. We may collect information which will be disclosed to a third party. These personal information will only be used in relation to your purchase and/or in improving your experience with our Website. Our third party service providers include:

• Speedy Philippines
• Lalamove Philippines
• Google Analytics

III. Security Precautions.

         We maintain standard physical, electronic, and procedural protection designed to protect and prevent the misuse of your Personal Data and/or Information. We apply appropriate security measures to prevent unauthorized access or disclosure of your personal information. We restrict access to your non-public personal information to third parties who need such information to provide products and/or services. However, from time to time, there may be complications with the use of our Website, including not secured Website prompts when using an Android phone. Please recognize that this will not endanger your personal information nor will it be exposed to unwanted persons and/or organizations.

1. Indemnity

         By visiting, creating an account, logging in, and/or accessing our Website, you agree to indemnify, defend and hold harmless the Company from and against any loss, cost, or damage, of any kind.

COOKIES POLICY 

At www.chocoberrymnl.com (the “Website”), we use cookies to make your overall experience on our Website better. More specifically, we use cookies to:

• Store information for the time you access our Website (“Session Cookies”);
• Store information to recognize your device and/or browser (“Persistent Cookies”);
• Store your login details and password on our Website; and
• Analyze your behavior on our Website, so we can continually improve the Website and our products.

By visiting our website, creating an account, and logging in, you consent to the use of cookies. This Cookies Policy will explain what cookies are, how we use them, and what your rights are in relation to our use of cookies.

1. What Are Cookies?

         Cookies are small files that are placed on your device to store information. Specifically, cookies are small strings of texts used to store information that may concern you, your behavior on the web, your preferences, and/or your device. Cookies are mainly used to adapt the operation of the Website to your expectations, offering a more personalized browsing experience, and memorizing the choices you previously made.

         Please recognize that cookies do NOT collect and/or store any personal data from your device.

1. How We Use Cookies?

         Technical cookies, which can also be called HTML cookies are used for navigation and in facilitating your access and the use of our Website. They are necessary for the transmission of communications on the network or to supply services you requested.  The use of these cookies allow your safe and efficient use of the Website.

         You can manage or request general deactivation or cancellation of cookies through your browser. If you do this though, please be advised that this action might slow down or prevent access to some part of our Website.

         We also use cookies that are retransmitted by Google Analytics to collect irreversibly aggregated and anonymized information. Analytics may collect information through log data, such as:

• Internet Protocol (“IP”) address;
• Type of browser and/or device;
• Operating System;
• Name of the Internet Services Provider (“ISP”);
• Country Information;
• Date and Time of Visit;
• Web page origin (referral) and exit; and
• The number of clicks.

We only use your information to understand and track your usage trends on our Website.

         We use session cookies to keep track of how you browse on your visits to our Website. Temporary session cookies are automatically deleted at the end of each browsing session.

         We use persistent cookies to remain active longer than just one particular session. These help us in recognizing you as a user. We use them to store your login and password information on our Website.

III. Contact Us.

         For any questions on our cookies policy you can reach us at:

• (02) 714-91127
• hello@chocoberrymnl.com

AGREEMENT TO TERMS & CONDITIONS

By proceeding with your purchase, you are in agreement with our terms and conditions as stated above.